Version 2024.01.12.09.52
Terms and conditions
ONLINE TRAINING
• These terms and conditions apply specifically to the Académie Saint-Bernard and its website, accessible at https://academiesb.com/. All content on the site is the exclusive property of the Académie Saint-Bernard, with all rights strictly reserved. The content of this site is specifically designed for education and training, to teach skills in accordance with national guidelines for medical, trauma and resuscitation first aid.
• It is important to note that the content of this site is developed from a variety of sources available to the general public as well as to healthcare professionals. Académie Saint-Bernard has made reasonable and good faith efforts to ensure the accuracy and validity of the educational material on the site. However, users are encouraged to consult additional sources, including healthcare professionals, to validate the application of the knowledge conveyed. These terms and conditions are intended to clearly define the rights and responsibilities of users and Académie Saint-Bernard with regard to the online training offered.
• It is imperative to emphasize that the techniques taught by the Academy must never be attempted or practiced on individuals who do not need them. Such an approach, when unnecessary, could result in serious or even fatal injury. Traumatic first aid maneuvers should be reserved for those who need them, and preferably performed under the supervision of a licensed professional.
• The Académie Saint-Bernard disclaims all liability for any loss or damage, whether in contract or tort, under local, state or federal law, resulting from the use of or reliance on the training materials, performed at your own risk. Although the Academy has implemented security protocols that comply with the latest standards and digital tools to facilitate learning, it cannot guarantee that candidates have completed their training in full compliance with the terms and conditions.
• All information associated with a user account, including e-mail address, username and password, is considered strictly personal. It is essential to emphasize that any inappropriate use of this data may result in the revocation of a certification issued by our establishment. We pay particular attention to the confidentiality of this information, in strict compliance with the most rigorous security standards. This is to guarantee the integrity of users' personal data and to preserve the validity of any certification obtained within our institution.
• It should be noted that the first and last names on a certificate cannot be modified from the user account. Consequently, only the profile holder's name will appear on any certificate issued in that profile. This measure reinforces the accuracy and legitimacy of issued certifications, ensuring the credibility of the entire certification process within our platform.
• The candidate's responsibility includes taking the necessary steps to ensure full assimilation of the training course(s) attended. In the event of confirmed or suspected non-compliance with the terms and conditions, the Academy reserves the right to revoke the candidate's certificate without notice, or to require a complete re-take of the course. Should the candidate refuse to repeat the training as requested, the Academy reserves the right to revoke the certificate without notice and without right to reimbursement.
• First-aid training material should not be the only source of information when performing a first-aid procedure; other opinions should be sought. Before taking any action that could result in injury, damage or even death, it is imperative to call 911 and follow the instructions of the emergency medical dispatcher.
• The certificate of completion attests that the candidate has successfully completed all modules of the training course(s). The role of the Académie Saint-Bernard is to educate the candidate in accordance with the latest scientific guidelines, making reasonable efforts to ensure the accuracy and validity of the material, in line with national first aid requirements.
• Instructions for CPR, with or without AED, DVR, medical and trauma first aid, must not be seen or practiced by individuals who do not fully understand the content and its potential consequences.
• The Académie Saint-Bernard and all persons and entities involved in the creation, production and distribution of its website and teaching materials are not affiliated with organizations such as the American and Canadian Red Cross, the Heart and Stroke Foundation, St. John Ambulance, or any other organization.
• The printed certificate may differ from the image displayed on the website and is intended to certify that, to the best of the purchaser's knowledge, the purchaser has successfully completed one or more of Académie Saint-Bernard's online training courses. The Académie has made reasonable and good faith efforts to ensure that the candidate has passed his/her certification in a legal and honest manner, without any act of cheating.
• The candidate will be able to administer CPR, with or without AED, DVR, medical and trauma first aid, in a real emergency in accordance with the certification passed. However, the Academy does not guarantee, either explicitly or implicitly, that its certification will comply with user or third-party requirements or standards. The customer is solely responsible for compliance with employer requirements and regulations.
• A detailed course syllabus is available for each training course. If an employer requires a practical exam, it is the candidate's responsibility to contact an Académie Saint-Bernard representative to conduct the exam via video discussion.
• As part of our commitment to the quality and integrity of our certifications, Académie Saint-Bernard reserves the right to make random telephone calls to holders of certifications issued by our institution. This is to verify the legitimacy of the certifications awarded and to maintain the high standards of our programs. In the event of non-cooperation or contradictory information, Académie Saint-Bernard reserves the right to take any necessary action, including cancellation of the certification concerned.
- As part of our commitment to the quality and integrity of our certifications, St-Bernard Academy reserves the right to communicate with our customers via postal mail. This method of communication may be used to send important notices, updates, or verification requests regarding certifications issued by our institution. We encourage our customers to respond promptly to any correspondence received to ensure the continued validity of their certification.
Store
Académie Saint-Bernard has established specific terms and conditions for returns to ensure a transparent and fair shopping experience. We wish to clearly inform you of these conditions.
• Any product identified as a special order is non-returnable.
• Unauthorized returns will not be accepted unless otherwise specified.
Shipping Error or Damaged Product
• In the event of a shipping error or damaged product, Académie Saint-Bernard will cover the return shipping costs of the new order generated.
• No restocking fee will be charged, provided the return is made within 10 days of receipt of the product.
Customer order error
• A 15% restocking fee applies to returns resulting from a customer order error.
• Return shipping costs to the sender are at the customer's expense.
Shipping of returns
• Returns must be stamped by the customer, unless otherwise specified.
• No returns will be accepted more than 10 days after receipt of goods.
• The merchandise returned must be packed carefully and securely.
• We recommend insuring the return package in case of loss or damage, and using a carrier that provides proof of delivery.
• Académie Saint-Bernard is not responsible for loss or damage to returned merchandise.
Package declined by the recipient
• Packages refused by the recipient are considered unauthorized returns and are subject to the same charges.
• Customer is responsible for return shipping charges.
Credit for Returns
• Académie Saint-Bernard issues a credit once merchandise has been received and inspected.
• For a credit to be issued, merchandise must be in its original packaging, with all documentation, warranty cards, instructions and accessories, and in resalable condition.
• No credit will be issued if merchandise is damaged, scratched or incomplete.
• Initial shipping charges are non-refundable.
Modification of Terms and Conditions
• Académie Saint-Bernard reserves the right to modify these terms and conditions without prior notice.
• These terms and conditions are intended to ensure a transparent and fair returns process in accordance with Académie Saint-Bernard's established business standards.
SHIPPING AND HANDLING CHARGES
• Académie Saint-Bernard attaches great importance to transparency when it comes to shipping and handling fees associated with your orders. Here are specific details on these charges.
• Orders will be shipped by the carrier of our choice, with a notable preference for Canada Post.
• A flat shipping charge of $19.99 before taxes will be applied to all orders totaling less than $99.99 before taxes.*
• You benefit from free shipping on all orders over $100.00 before taxes.*
*Exceptions may apply. L'Académie Saint-Bernard reserves the right to adjust prices in special circumstances, such as bulky items, shipments to remote areas, deliveries outside Canada, etc. If adjustment fees apply, please contact us. If adjustment charges are necessary for your delivery, a qualified member of our team will inform you of these adjustments before the merchandise is shipped. This ensures total transparency and proactive communication for an optimal shopping experience.
TERMS AND CONDITIONS OF SALE
• Prices are net: GST/HST and provincial sales tax will be added to the invoice;
• Académie Saint-Bernard may withdraw products periodically and permanently without notice;
• Prices are subject to change without notice.
QUOTATION
We are pleased to offer you personalized service for your quotation requests. For detailed information on our products and services, and to receive a customized quotation, please contact our dedicated customer service team. We have competent professionals ready to answer all your questions and provide you with the information you need.
Please do not hesitate to contact us at the following coordinates:
• Telephone 1-866-691-0911
• E-mail [email protected]
PROMOTIONS - GENERAL TERMS AND CONDITIONS
To optimize your shopping experience and provide you with complete information on our promotions, please read the following terms and conditions.
• Académie Saint-Bernard reserves the right to modify the present terms and conditions of promotions without prior notice.
• Promotions cannot be combined with other promotions, offers, promotional codes, discounts or liquidations.
• Promotions cannot be transferred, replaced or exchanged for cash, store credit or to settle an account.
• Promotions are not retroactive and cannot be applied to orders already placed or to previous purchases.
• Products requiring a quotation are not eligible for promotions.
Promotional Codes
• Promotional codes may only be used once, unless otherwise specified.
• To benefit from a discount linked to a promotional code, please enter it before finalizing your online order.
• The discount from a promotional code is applied before taxes and shipping costs.
Possible restrictions
• The terms and conditions of a specific promotion may include restrictions, such as product category, validity dates or order quantities.
PROMOTION "REFER A FRIEND"
• A “Successful Referral” is defined as a person who has made a confirmed purchase of CPR or First Aid training using the specific promo code.
• The promotional code is valid only for registrations made during the specified promotional period. Any use outside this period will not entitle you to the benefits of the promotion.
• Each participant will receive a unique promo code. The use of multiple accounts, for the same user, to accumulate rewards with the same promo code is strictly prohibited and will result in disqualification of the participant.
• Confirmed purchases will be subject to a thorough internal audit. Any fraudulent activity, including falsified purchases, will result in the cancellation of associated rewards.
• The promotion may be terminated at any time at the discretion of Académie Saint-Bernard. Participants will be informed of any modification or termination of the promotion via Académie Saint-Bernard's official communication channels.
• Académie Saint-Bernard reserves the right to modify the terms and conditions of the promotion at any time. Participants will be informed of changes through notifications on the Académie Saint-Bernard website or other official means of communication.
• In the event of technical problems or errors in awarding prizes, the Académie Saint-Bernard reserves the right to adjust the amounts fairly for all participants, after prior notification.
• Under the “refer a friend” promotion, no adjustments or modifications will be possible after completion of a standard purchase. It is the user's responsibility to ensure that the promotional code is used correctly before proceeding with the purchase. Once the purchase has been made without the application of the “refer a friend” promotional code, the latter cannot be applied retroactively, nor can it be claimed by the user. The “refer a friend” promotion must be applied at the time of purchase, without exception.
Gift cards
• Gift cards worth $5 will be issued each time your promo code is used for a successful registration. Rewards will be awarded by our partner “Giftbit” after purchase confirmation and can be viewed on our partner's website.
• Gift cards can be accumulated without limit, offering the possibility of benefiting from larger and larger amounts. However, please note that gift cards may have an expiry date set by our partner “Giftbit”, so please use them within this period.
• Gift cards can be selected at our partner “Giftbit”. However, they cannot be exchanged for cash or transferred to other users.
Administrative Fees for Refunds
• In the event of a refund of converted training, an administrative fee of 15% will be applied to the invoice before taxes. This fee is intended to cover the administrative costs associated with processing refunds.
Termination of Participation
• The Académie Saint-Bernard reserves the right to terminate an individual's participation in the promotion in the event of violation of the stated conditions, fraudulent behavior or any other abuse.
Exclusion of liability
• Académie Saint-Bernard is not responsible for typographical errors, omissions or inaccuracies in the information provided by participants. Participants assume full responsibility for verifying the accuracy of their information.
Responsibility and legislation
• Académie Saint-Bernard's total financial liability to any participant, for any reason whatsoever, is limited to the amount of the initial CPR or First Aid training purchased by that participant.
• This promotion is subject to the laws in force in the jurisdiction of Quebec, and any dispute will be resolved in accordance with those laws.
GIFTBIT PARTNER
Participants are encouraged to consult Giftbit's terms and conditions and privacy policy for detailed information on gift card management. This information is available on the Giftbit website.
Gift card management
• The management of gift cards issued in connection with this promotion is the responsibility of our partner, Giftbit. Académie Saint-Bernard declines all responsibility for the management, distribution and use of gift cards after they have been issued.
• The validity and expiry date of gift cards are determined by Giftbit. Participants are responsible for checking the conditions of use and expiry dates directly with Giftbit.
• Giftbit reserves the right to modify the conditions of use of its gift cards at any time. Participants will be informed of any changes by Giftbit in the manner defined by the latter.
• Any problems relating to the receipt, activation or use of gift cards must be resolved directly with Giftbit. Participants are invited to contact Giftbit customer service for any questions or complaints regarding gift cards.
Académie Saint-Bernard's liability and responsability
• In the event of any problem or dispute relating to the use of gift cards, the responsibility of Académie Saint-Bernard is limited to facilitating communication between the participant and Giftbit, without any guarantee as to the final resolution of the problem.
• Académie Saint-Bernard reserves the right to modify its partnership with Giftbit, including the termination of the issuance of gift cards with this partner. Participants will be informed of any changes via Académie Saint-Bernard's official communication channels.
• Participants acknowledge that gift cards have a financial value and are subject to the conditions of use established by Giftbit. Académie Saint-Bernard assumes no responsibility for the loss, theft or unauthorized use of gift cards.
DONATION PARTNERS
• Donations generated through this promotion will be accumulated on an annual basis. The accumulated amounts will be issued once a year on a date determined in advance by the Académie Saint-Bernard.
Funds raised will be allocated to donation partners in accordance with the terms of the association contract. Participants acknowledge that the Académie Saint-Bernard has no control over the specific use of funds by donation partners.
• Participants will be informed of the total amount of donations accumulated during the year and the distribution of funds among the donation partners. This information will be communicated in a transparent and accessible manner via the Académie Saint-Bernard's official communication channels.
• Donations will be handed over to the partners within the deadlines agreed between the Académie Saint-Bernard and the donation partners. Participants will be informed of the exact date of delivery.
Official Partners
• Donation partners are official organizations with which the Académie Saint-Bernard has established official association contracts. These partners are carefully selected for their commitment to philanthropic causes and their transparency in the use of funds.
• Donation partners are selected on the basis of their reputation, philanthropic objectives and ability to demonstrate the positive impact of their activities. Académie Saint-Bernard reserves the right to terminate any partnership that does not meet these criteria.
• The Académie Saint-Bernard reserves the right to modify its list of donation partners, including the addition of new partners or the termination of existing collaborations. Any changes will be communicated to participants via official communications.
PROCEDURE PROTOCOLS AND DRESSING APPLICATION TECHNIQUES
Please read the following provisions carefully before using our recommendations. By choosing to follow our protocols and techniques, you expressly accept the terms and conditions set out below.
Safety and Effectiveness of Techniques
• The Académie Saint-Bernard attaches the utmost importance to the safety and effectiveness of the techniques it teaches. Our intervention protocols and dressing application techniques are carefully developed in strict compliance with current standards and best practices in first aid. Our primary objective is to ensure the safety and well-being of our victims. However, it is essential to note that emergency situations can vary considerably, and our recommendations do not cover every possible case.
First aid training
• We strongly encourage all first responders to keep their first aid training up to date. This ensures the effectiveness of your actions and keeps you up to date with the latest developments in emergency care. It is your responsibility to ensure that your first aid skills are up to date and appropriate for each situation.
Use of Professional Advice
• Our recommendations are general guidelines. You should not regard them as an exclusive source of information. It is your responsibility to seek additional professional advice in the event of any first aid situation, whether benign, complex or unusual. If in doubt about the application of the protocols or techniques taught, you should immediately call the 911 emergency number and follow the instructions of the emergency medical dispatcher.
User responsibility
• Académie Saint-Bernard declines all responsibility, whether direct or indirect, for any inappropriate use of the techniques taught. You assume full responsibility for the application of our recommendations and techniques. By using our procedure protocols and dressing application techniques, you agree to hold Académie Saint-Bernard, its instructors, and its affiliates harmless from any consequences arising from your use of the information provided.
Modification of Terms and Conditions
• Académie Saint-Bernard reserves the right to modify these terms and conditions at any time, without notice. Changes will be effective immediately upon posting on our website or by any other means of communication we use. It is your responsibility to check these terms and conditions regularly for any updates.
By using our procedure protocols and dressing application techniques, you acknowledge that you have read, understood and accepted these terms and conditions. If you do not accept these terms, please do not use our recommendations. If you have any questions or concerns, please contact us for clarification before proceeding.