Refund policies

COURSE REGISTRATION CANCELLATION

We understand that unforeseen circumstances may arise, and we have a flexible cancellation procedure in place to meet your needs. Please note the following details:

Cancellation Period:

  • You have a reasonable period of 14 days from the date of purchase to cancel your course registration.

Cancellation penalty:

  • However, please note that a penalty will be applied, given that the course(s) begin immediately upon purchase.

This approach is intended to balance the need to provide cancellation flexibility with the reality that our courses are available upon purchase. We are committed to dealing with your cancellation requests fairly, and to providing you with all necessary assistance during this process. If you have any cancellations or further questions, please do not hesitate to contact our dedicated customer service team.

To cancel your registration, please refer to the section below: Your cancellation request must be made in writing.

From the date your refund request e-mail is sent, we will refund you, at the latest, within 10 days, if applicable.

CANCELLATION FEES AND PENALTIES APPLICABLE TO TRAINING COURSES

When cancelling your training registration, please consider the following for an accurate understanding of the costs involved:

Costs to be paid :

You will be responsible for paying two separate amounts:

  • The cost of courses already taken.
  • A penalty in accordance with current legislation.

Penalty Calculation:

  • The penalty is determined as the lower of $50 or 10% of the total price of courses not taken.

Concrete examples:

  • a. No Training Completed:
  • You have registered for two courses, CPR for the General Public ($59.11) and Anaphylactic Allergy First Aid ($29.11), at a cost of $88.22. If neither course is completed, no training fee will be charged. However, a penalty of $8.82 will be applied (10% of the total price of the two courses), resulting in a refund of $79.40.

 

  • b. Training Partially Completed :
  • You have registered for two courses, CPR for the general public ($59.11) and Anaphylactic Allergy First Aid ($29.11), at a cost of $88.22. If CPR training for the general public (costing $59.11) is completed, you will be required to pay in full for this training. In addition, a penalty of $2.91 will be applied (10% of the price of the training not taken), resulting in a refund of $26.20.

IMPOSSIBILITY OF FULL REFUND OR CHARGEBACK

Please note that no refund can be requested for training that has actually been attended, completed and passed. This policy is designed to ensure the integrity of the evaluation process and to recognize the value of the knowledge acquired during training. We encourage you to take this into account before committing to our training programs. Should you have any questions or require further clarification, please do not hesitate to contact our dedicated customer service team.

YOUR CANCELLATION REQUEST MUST BE MADE IN WRITING

When you wish to cancel a training course, please follow the procedure below to ensure efficient processing of your request. Your cancellation request must be submitted in writing and include the following detailed information:

Mandatory information :

  • The full name of the credit card holder associated with the order.
  • Order number, as indicated on your invoice.
  • The name of your employer, if applicable (for packages).
  • The date of purchase.
  • The amount charged to your credit card.
  • A detailed description of the goods or services for which reimbursement is requested.
  • Specific reason for cancellation.
  • The date on which cancellation of the purchase is requested.

Sending the Request:

Send all required information to the following address:

RETURNS OR EXCHANGES ON MERCHANDISE

To guarantee your satisfaction, we have set up a clear and detailed returns and exchanges policy. Please take note of the following information when requesting a return or exchange.

Return or exchange conditions :

Damage or Shipping Error:

  • In the event of damage in transit or shipping error, please contact us within 10 working days of receipt of goods. We will promptly issue a credit note or ship a replacement product immediately.

Accepted reasons for return :

  • Damage in transit (to be reported immediately).
  • Wrong product shipped.
  • Error in product order.

Procedure to follow :

Obtaining a Return Authorization:

  • Before returning a product, contact our customer service department to obtain a return authorization.
  • You will receive a detailed return authorization including the process to follow.

Customer Service contact details:

No returns will be accepted without a prior authorization number. We are committed to resolving any issues related to your order quickly and efficiently. Thank you for your understanding and cooperation.

NON-RETURNABLE MERCHANDISE

To maintain the quality of our services, some items are designated as non-returnable. Please note the following categories that are not eligible for return:

Custom Items:

  • Any product manufactured or adapted to custom specifications cannot be returned.

Pharmaceutical Products:

  • Pharmaceutical products, as a health safety measure, cannot be returned after purchase.

Special orders:

  • Special orders, including products not regularly stocked and specifically ordered at the customer's request, are not subject to returns.

We encourage you to consider these conditions carefully when making your purchase and to contact our customer service department for any clarification or additional questions. We are here to assist you and guarantee your complete satisfaction.